BELL Hospitality Consultants is a specialized hospitality consulting firm founded in 2004 by Christos Gorgolis (MBA, CHA).
Operating exclusively within the hotel and tourism sector, BELL is headquartered in Greece with a strong nationwide presence. We deliver integrated consulting, management, and training solutions to hospitality businesses of all sizes and categories.
Our vision
To support hotel properties—from boutique and traditional accommodations to large hotel groups and resorts—by upgrading service quality, ensuring regulatory compliance, and strengthening long-term competitiveness and profitability.
To act as a strategic partner of hotels with solutions tailored to the level and needs of each unit.
To incorporate global tourism trends into the consulting services it provides, keeping the Greek tourism product at the forefront of competitiveness.
SERVICES
BELL offers a wide range of administrative, educational and consulting services, such as
Strategic Consulting & Business Development
– Market and operational analysis
– Marketing and branding strategy development
– Operational optimization for Resorts, City Hotels, and Boutique Properties
Property & Hotel Management Consulting
– Management support services on a project or full-management basis
– Focus on service quality, financial performance, and sustainable growth
Hospitality Training & Human Capital Development
On-the-Job Training & Professional Seminars:
– Front Office – Communication protocols, reservations, PMS
– Housekeeping – Hygiene standards, SOPs, operational organization
– Food & Beverage – Service excellence, HACCP, guest communication
– Technical Teams – Maintenance procedures and safety standards
– Sales & Marketing – OTA, direct booking, revenue awareness
– Training aligned with quality standards and internal procedures
Systems Implementation – HACCP
End-to-end HACCP system implementation:
– HACCP study development
– Critical Control Point (CCP) analysis
– Staff training
– Documentation for EFET inspections
Management Systems Certifications
In cooperation with ESYD-accredited certification bodies:
– CODEX ALIMENTARIUS
– ISO 22000:2018
– ISO 9001:2018
– ISO 14001:2018
– ISO 21401:2018
GDPR Compliance Consulting
– GDPR compliance audits (Privacy Audit)
– Secure personal data management for guests and staff
– Staff training on data protection
– Documentation (consent forms, cookie policy, processing records)
– Collaboration with DPOs and legal advisors
ESG Consulting for Hotels
-ESG reporting and monitoringbr>- Environmental reporting compliance (Article 19 – mandatory from 01/01/2026)
Hotel Classification & Star Rating
Consulting support for hotel star classification via the Hellenic Chamber of Hotels (HCH).
Staffing & Human Resources
– Executive recruitment (Hotel Managers, F&B Managers, Executive Chefs)
– Frontline staff placement (Reception, Housekeeping, F&B, Maintenance, Kitchen)
Why Choose Us
- Over 20 years of hospitality industry experience
- Tailor-made solutions aligned with each hotel’s profile and strategy
- Combination of traditional hospitality values and modern market trends
- Staff training that strengthens service quality and brand reputation
- Flexible service models for all hotel sizes and categories
- Professionalism, confidentiality, and reliability
- Continuous regulatory monitoring and compliance support (FEK & PD)
WE ARE THE AGENCY OF THE YEAR
Over 20 years of consultancy experience
189
Cups Of Coffee
987
Lines Of Code
67
Awards Won
276
Finished Projects
OUR LATEST PROJECTS
Short Bio – Chris Gorgolis
Chris Gorgolis is a hospitality industry professional with over 20 years of experience across hotel operations, hospitality technology, and consulting. His career began in 1984 following his graduation from the Educational Institute of the American Hotel & Motel Association, where he later earned the prestigious C.H.A. (Certified Hotel Administrator) designation, followed by an MBA in Finance.
He has held key management positions in leading luxury hotel brands in Greece, including Athens Hilton, Athens Ledra Marriott, Porto Carras Grand Resort, and Hotel Grande Bretagne. Chris also served as Sales & Marketing Director for major hotel software companies in Greece, leading commercial strategy and market expansion initiatives.
In 2004, he founded BELL Hospitality Consultants, providing strategic, operational, and compliance-driven solutions to hotels and resorts across Greece. Since 2006, he has specialized in HACCP and ISO 22000 systems as a certified Lead Auditor, supporting hospitality businesses in achieving high standards of quality, safety, and performance.
We work closely with you and carry out research to understand your needs and wishes.
